A great deal of effort is made to involve and communicate with staff, so people are genuinely committed to sharing goals.

When we say we are passionate about our people, it is more than just a phrase. It is a way of working. We listen to what our people have to say, and we go out of our way to provide information about the company and individual performance.

We have clearly established lines of communication so that everyone can express their ideas and provide feedback to managers.

We carry out regular employee surveys - not just to make Roshan a better place to work, but to improve business offerings for our customers and shareholders. The results are used by the senior team as part of their ongoing review of management priorities and practices.