Building, managing and maintaining contact centres can be costly, complex and time consuming. With Roshan’s Contact Centre/IVR solutions you can reduce your initial investment and build as you grow depending on your need.
In today’s crowded and competitive market, superior customer service is more important than ever. New and existing Enterprise and SME’s can improve their customer service with ease and flexibility through Roshan’s Contact Centre/IVR solutions.
State of the art facilities and infrastructure
Improve the quality of your customer relations
Increase your sales & streamline customer service
Brand and product-related information can be played to callers over the welcome message, acknowledgments can be sent to your customers and queuing times optimized to help you facilitate agent productivity.
Since the service is fully hosted, you can leave operational issues to us, allowing you to focus on your core business.
Enhance support for your contact centre staff
Management, routing, and distribution of calls are managed by the ACD function (Automatic Call Distributor). This ensures that the contact and all relevant CRM data is fully integrated, your customers are efficiently routed to the next best available agent, and all relevant data is presented to the Agent handling the call. Other tools are available to assist your Agents in replying to contacts more efficiently.