Roshan (Telecom Development Company Afghanistan) is Afghanistan's leading total communications provider, covering all 34 provinces with over 6.5 million active subscribers and a deep commitment to the country’s reconstruction and development.
Roshan is a true Afghanistan success story, actively contributing to the country’s long-term development with more than $700 million invested in Afghanistan to date. We directly employ more than 900 people – 97% Afghan nationals and 19% female – and provide indirect employment to more than 35,000 people.
Roshan’s mission to advance Afghanistan’s growth is supported by our major shareholder the Aga Khan Fund for Economic Development (AKFED) – part of the Aga Khan Development Network (AKDN) – which promotes private initiatives and builds economically sound enterprises in the developing world.
We have invested more than $700 million to date in our network that covers 287 districts and cities in all of Afghanistan’s 34 provinces and reaches more than 70% of the country’s population.
Roshan operates a world-class network operations center and an internationally-certified (ISO) call center inside Afghanistan that handles more than 250,000 calls per week.
Roshan understands Afghanistan’s demand for the latest technology and we continue to invest in expanding and upgrading our network to meet that demand.
Roshan is routinely recognized for our efforts to balance purpose and profit. Our executives have also received numerous national and international awards for their leadership.
Roshan was the first company in Afghanistan to be certified as a “B-Corp”, recognizing us as an ethical, responsible business that has had a sustainable, social impact in the country where we operate.
Roshan’s Customer Care, Technology and Sales departments were the first in Afghanistan to receive global ISO-9001:2008 quality management certifications.
Roshan has also been recognized as one of the “Top 50 Companies Changing the World” by renowned Fortune Magazine and leading business innovation publication, Fast Company ranked us as one of the “Top Ten Most Innovative Companies in Social Good.”
It’s so easy to reach us!
CALL US
EMAIL US
roshanca@roshan.af
VISIT US
Kabul Walk-in Customer Care Center
Roshan Shop Street #13, Off Main Street
Wazir Akbar Khan
Kabul, Afghanistan
Operating hours: 8am – 7pm
You can also drop by one of our flagship stores throughout the country.
Roshan created the first goal-oriented call center, and introduced international standards of customer service in the country. Today, we provide services for more than 6 million customers with a response rate of 97%. Our motivated team is available 24 hours a day in three languages: Dari, Pashto and English to respond to customers.
With respect to all cultural traditions, Roshan’s female customers can talk to the women's call center. To register at the women's call center, call 333 on Saturdays from 6 am to 4 pm and select option 9.
We are owned by an international consortium made up of three shareholders: International association
Roshan is a joint venture between Aga Khan Fund for Economic Development (AKFED), Monaco Telecom International (MTI), and Telia Company.
Aga Khan Development Fund for Economic Development (AKFED)
Roshan’s majority shareholder, AKFED is responsible for our overall management and operation. AKFED is the economic development arm of the Aga Khan Development Network (AKDN), a group of private, non-denominational development agencies seeking to improve living conditions in regions across the developing world, with a focus on Asia and Africa.
AKFED is highly active in Afghanistan, investing over USD $1 billion in Afghanistan’s private sector across telecoms (Roshan), finance (First MicroFinance Bank), hospitality (Serena Hotel) and power (PamirEnergy).
AKFED’s involvement in Afghanistan’s telecommunications sector has complemented and strengthened various development initiatives that have been launched by AKDN in the country. These initiatives range from expansion of rural development and the rehabilitation of infrastructure to microfinance, upgrading educational and healthcare capacity, and the revitalization of cultural spaces of historic importance with a vision of improving urban development.
In neighboring Tajikistan, AKFED is the owner of T-Cell, the country’s largest mobile operator and the largest shareholder in Pamir Energy, which provides reliable electricity to residents of Afghanistan and Tajikistan.
