OUR WORLD CLASS CUSTOMER CARE
Roshan has pioneered the development of customer service standards in Afghanistan, conceiving the nations' first purpose-built call center and introducing international standards of customer service. Roshan became the first company in Afghanistan to receive ISO Certification for its customer care team. The ISO-9001:2008 certification is the highest quality management recognized by the International Organization for Standardization (ISO).
Roshan's award winning, state-of-the-art call center serves six million customers and handles 230,000 calls weekly with a 97% answer rate*. Our enthusiastic customer care professionals are ready to assist you with trouble shooting, activations, product and service questions, and inquiry resolutions 7 days a week in English, Dari and Pashto.
A VOICE FOR WOMEN
Respectful of cultural traditions, Roshan's female customers also have the option to speak with the Ladies Call Center, which caters exclusively to women. The Center is 100 percent staffed by females, reflecting Roshan's commitment to give all of our customers a voice and forum in which they feel comfortable being served.
To register for the Ladies Call Center, dial 333 on Saturday between 6 AM and 4 PM and select option 9. Once your registration has been verified, your phone will be automatically connected to the Ladies Call Center anytime you need customer service.
AWARDS
Best in Customer Service, Asia Communications Awards, June 2012.
Customer Service Provider of the Year, CommsMEA Awards, September 2007.
CONTACT US
Whether you choose to call, e-mail or drop by for a visit, at Roshan, you are always a priority.
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For Roshan Inquiries, dial: |
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From a Roshan line locally |
333 |
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From another national network locally |
079 997 1333 |
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For M-Paisa inquiries, dial: |
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From a Roshan line locally |
313 |
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From another national network locally |
079 997 1313 |
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Visit Us |
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For a Roshan flagship store near you, click here. |
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*As of June 2012.
