OUR WORLD CLASS CUSTOMER CARE
Roshan has pioneered the development of customer service standards in Afghanistan, conceiving the nations' first purpose-built call center and introducing international standards of customer service. Roshan became the first company in Afghanistan to receive the ISO certification for its customer care team. The ISO-9001:2008 certification is the highest quality management recognized International Standards Organization (ISO).
Roshan’s modern call center serves six million customers 24 hours a day, and receives more than 230,000 calls per week, responding to more than 97% of calls. Our professional and active CC staffs are ready to help you resolve any issues, such as activating packages, and answering your questions about Roshan’s products and services in Dari, Pashto, and English languages.
A VOICE FOR WOMEN
With respect to cultural traditions, Roshan female customers have the option to speak with Ladies call center. The staffs of this office are 100% female. We are committed to providing a ground for our esteemed customers so that they can freely share their problems.
To register for the Ladies Call Center, dial 333 on Saturday between 6 AM and 4 PM and select option 9. Once your registration has been verified, your phone will be automatically connected to the Ladies Call Center anytime you need customer service.
AWARDS
Best in Customer Service, Asia Communications Awards, June 2012.
Customer Service Provider of the Year, CommsMEA Awards, September 2007.
CONTACT US
Whether you choose to call, e-mail or drop by for a visit, at Roshan, you are always a priority.
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For Roshan Inquiries, dial: |
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From a Roshan line locally |
333 |
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From another national network locally |
079 997 1333 |
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For M-Paisa inquiries, dial: |
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From a Roshan line locally |
313 |
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From another national network locally |
079 997 1313 |
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Visit Us |
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For a Roshan flagship store near you, click here. |
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*As of June 2012.
